FAQ's

What's my order status?

It typically takes 1-3 business days for an order to ship. If you need further assistance, please feel free to contact us: contact@cotofanaanatomy.com.

How do I cancel my order?

Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us via e-mail for assistance.

Can I exchange my order?

We are currently not set up for exchanges. However, we recommend reaching out to us via e-mail for assistance.

I forgot to add an item to my order; can I make a change before it ships?

Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items. 

Can I change the color/size of what I just ordered?

Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. 

Can I make a change to my billing or shipping address before my package ships?

You may change your shipping address after you place an order by contacting customer service below. Typically, you can only do this the same day an order was placed because items are shipping as fast as possible. If an item has already been processed for shipping, you may not be able to change the address. All address corrections are subject to review and can be declined following a security screening.

Why is my order not being delivered in the time estimated?

Shipping estimates are provided by FEDEX and DHL. We have been advised that some customers may experience delays due to COVID-19 safety protocols. Sorry for the inconvenience.

Do you ship to PO Boxes?

No, we do not. If your order somehow passes our system with a PO Box address, this will cause delays.